OSS/BSS convergence stands as an effective enabler and a key pillar of digital transformation since it streamlines and automates the end-to-end processes involving service ordering and orchestration, customer management, real-time rating & charging, convergent billing, service mediation, network inventory management and service provisioning, orchestration & fulfillment.
Our convergent OSS/BSS suite (V-BOSS) enables such transformation and covers all the required functionalities for the optimal execution of an operator’s interconnected business processes across various departments and verticals. The solution is built around our OSS/BSS platform (encompassing CRM, Billing, Mediation, Network Inventory, Provisioning, Voucher Management and Middleware components) and the Online Charging System (OCS) of its technology partner, OVOO. All the components are consolidated and seamlessly integrated in a coherent, agile and open solution to fulfill the business processes of a convergent solution which handles all types of convergent services, while having a common omni-channel UX across the various channels. The solution ensures efficient, profitable and smooth operations, allows digital enablement, and provides detailed and customizable reports & analytics, that transform data related to billing, customer relations, network inventory, cost, time and resources into valuable management information systems that strategic decisions can rely upon.
Armed with a strong experience in solutions development and systems integration and implementation for telecom operators and complemented with exceptional vendor commitment and knowledge transfer, we certainly have the skills, expertise, and manpower to deliver a fully-fledged DX project covering a convergent OSS/BSS solution. Our references to successful deployments of OSS/BSS and Traffic Management projects reaffirm the global exposure and flexibility to adapt to various solution scopes and projects of any complexity.
Our convergent OSS/BSS solution embraces a process-based service-oriented approach for rationalizing operational IT, processes and systems, significantly reducing operational costs and improving business agility. It supports dynamic service bundling, 360-degree customer view, and end-to-end process automation. The product management, data models, and rating engines support full convergence of products and services. The SOA architecture and flexible ESB facilitate the overall solution’s openness, business flow orchestrations and ease of integration both internally and with other 3rd party systems. The solution is rich with its out-of-the-box functionalities and configuration capabilities, which helps avoid costly customizations and enables agility.
The operator benefits from the agility of the solution keeping pace with customer demands, quickly deploying new offers, thus, reducing time-to-market and enabling partners/wholesalers/resellers with lower costs and higher flexible personalization & integrations. Products and services portfolio continuously evolve, building services from reusable components, increasing end-to-end process automation, eliminating errors and bottlenecks, and creating a smooth flow of information throughout the process chain.
The DIY (selfcare) capability, embedded in the design, allows the operators’ subscribers to create and manage their own bundles and packages of prepaid, postpaid and hybrid services and to use a variety of devices from any fixed or mobile network.